How can we help?

Tell us what happened and we’ll help you get back to creating. We aim to reply within two business days, though complex database or privacy requests may take longer.

Include these details

• What you were trying to do and what happened.
• Your device type, operating system, and bryla version.
• The paint brand, line, color name, and source link for a database correction.
• A screenshot if it helps—never send your password or full payment information.

Quick answers

Are my matching photos stored?

Not by default. The source photo is discarded after sampling unless you explicitly choose to save it. You can save color values and match results without saving the image.

Why might a match look different in person?

Lighting, camera processing, screen calibration, paint thickness, surface, and finish all affect appearance. Use bryla as a strong starting point and test a physical swatch before committing to a project.

How do I report incorrect paint data?

Email the paint name, brand, line, the field that needs correction, and an official manufacturer source. bryla keeps unknown information visible rather than guessing.

How do I delete my account or data?

Send an email with the subject “Data deletion request” from the address associated with your account. We may need to verify your identity before completing the request.

Accessibility

If any part of bryla is difficult to use with assistive technology, contact us and include your device, browser, and the screen or control involved.